New products

Suppliers

  • Fashion Supplier

CONDITIONS OF PURCHASE

EVA ONTANAYA makes available to you an online store, EVA ONTANAYA, which will allow you to buy some of the items available in our stores.

In addition, you will be able to take advantage of promotions, gifts and special offers, intended exclusively for you.

We invite you to review the general conditions that govern purchase of EVA ONTANAYA products. The use of this webpage constitutes your agreement to these general conditions. However, if you have any doubt regarding these conditions, we ask that you to contact us via electronic mail: info@evaontanaya.com

 

PURCHASE GUARANTEES

The items offered by EVA ONTANAYA are a selection of products from the EVA ONTANAYA collections, and meet the same standards of quality and guarantee as the products for sale in our establishments.

 

Each product is accompanied by the following data:

- ‐ Name of the item

- ‐ Image/s of the item

- ‐ Description of the item and trend or style to which the item belongs

- ‐ Sizes and available colors*

- ‐ Price

*EVA ONTANAYA has made an effort to show the colors of the products in the nearest possible manner to reality. However, the color of the products that appear on the screen may be subject to variations, depending on your computer's monitor, for which reason we cannot guarantee that the colors that appear conform faithfully to reality. The special offers, promotions, or discounts will be valid until the date indicated or until the end of their availability.

 

PURCHASE PROCEDURE

a)   The articles that are desired to be acquired must be selected and added to the shopping bag by means of clicking on the corresponding icon.

b)   It will be possible to review same by means of the order "detail" option. This option shows the reference of the selected article, its name, the size, the chosen color, and the corresponding price, with taxes and shipping costs, if the order is completed.

c)   Once the purchase is confirmed by the "complete purchase" or "finalize" option, you will be able to choose the forms of payment, including Pay Pal or the indicated credit or debit cards. Other means of payment will not be accepted

d)   the order form will request the personal data that will be added to our database with the intention of being able to process the order and to facilitate the carrying out of your purchase at EVA ONTANAYA. Remember that the personal data must be entered carefully in order to avoid confusion or errors in the shipment of the purchased item/s.

e)   Once the order form is completed, and before the purchase is finalized, you will see:

o  The billiing information or The shipment details

o  A summary identifying the purchased item, its total price with taxes, and shipping costs if the order is completed.

Confirm your order by clicking on "Confirm Order".

 

TRANSPORT

The transport of items purchased at EVA ONTANAYA will be made through a delivery company, and will be delivered within 1 to 3 working days.

The shipping costs will be borne by EVA ONTANAYA, if the purchase is delivered within the Iberian Peninsula, in case it is below this amount, a supplemental fee will be charged at the time of purchase.

In order to avoid problems with the delivery (erroneous directions, inability to locate someone at the address, etc.), it is important that you correctly complete the corresponding form, and it is crucial that you fill out the contact telephone number field.

 

RETURNS

All returns must be made in their original packaging.
Or they may be returned via certified mail or return receipt requested within 15 days of their receipt to:
Upon receipt and verification of the product by EVA ONTANAYA, the return will be transacted by the same means of payment with which it was paid.
Return by means of certified mail or by registered mail will be paid by the client, and in no case will EVA ONTANAYA accept returns made C.O.D.

If the return is for a manufacturing defect, contact the following email: info@evaontanaya.com


TYPOGRAPHICAL ERRORS

EVA ONTANAYA is not responsible for possible typographical errors, which due to reasons of web content may be incorrect.